The Federal Airports Authority of Nigeria (FAAN) has noted
recent reports and public conversations regarding the operations of e-hailing
services, including Uber and Bolt, at some of the nation’s airports.
FAAN wishes to clarify that its position is not, and has never
been, directed at limiting passengers’ access to transportation options or
undermining the important role that e-hailing services play in providing
convenient mobility to air travellers.
Rather, FAAN’s primary responsibility is to ensure that
activities within the airport environment are conducted in a manner that
guarantees the safety, security and convenience of passengers and other airport
users.
Airports are highly regulated environments. Consequently, all
commercial transportation services operating within airport premises are
required to have an appropriate framework that provides the airport authority
with adequate visibility over their operations, vehicles and drivers, while
also ensuring effective coordination in the event of a security or passenger
related incident.
This is particularly important given the volume and nature of
passenger movements at our airports and the need to ensure that persons
providing transportation services within the airport environment are
identifiable, accountable and properly integrated into the airport’s
operational and security framework.
FAAN also wishes to clarify a misconception regarding the
Authority’s ACHRAMS platform. ACHRAMS is not an e-hailing application and is
not intended to compete with or replicate the services provided by Uber, Bolt
or any other e-hailing platform. It was developed primarily to provide
operational visibility and tracking within the airport environment, while also
facilitating seamless and accountable management of applicable concession and
related airport charges.
The Authority has, over time, received complaints and observed operational
challenges associated with commercial transportation activities within and
around airport premises, including issues relating to passenger solicitation
and touting. These concerns make it imperative for FAAN to have a clear and
effective framework for managing commercial transportation activities at the
airport.
Against this background, FAAN has been engaging the relevant
e-hailing operators to achieve a mutually workable operational framework that
recognises the value of their services while addressing the peculiar safety,
security, accountability and passenger-experience requirements of the airport
environment.
The current situation should therefore not be misconstrued as
FAAN declaring a blanket prohibition on e-hailing services. Rather, it is part
of an ongoing process of operational alignment with the objective of ensuring
that e-hailing services can continue to serve passengers within a framework
that meets the requirements of the airport.
FAAN recognises the significant convenience and additional
choice that platforms such as Uber and Bolt provide to passengers. The
Authority equally appreciates the concerns being expressed by passengers who
may experience inconvenience while these operational issues are being
resolved.
For this reason, FAAN is keen to see the discussions concluded
expeditiously. The Authority and the affected operators are currently engaged
in constructive discussions towards resolving the outstanding issues,
particularly those relating to passenger safety and security, operational
visibility, accountability and the appropriate management of pick-up activities
within the airport environment.
FAAN remains confident that a mutually acceptable understanding
will be reached shortly.
The Authority reiterates that its actions are guided by one
overriding consideration: to protect passengers while providing them with a
safe, secure, orderly and seamless airport experience.
FAAN remains committed to working collaboratively with Uber,
Bolt and other mobility providers to achieve this objective and ensure that
passengers continue to have safe and convenient transportation options at our
airports.
Credit FAAN PR